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No internet light FTTP modem

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Level 1

I have received a message saying my NBN installation is complete and then a further message saying the service is installed but they can't see me online.

I have tried every port however only the power light, the two wifi lights come on. The internet light does not come on at all.

1 REPLY 1
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Moderator

Hi @simonehoare ,

 

Welcome to the community!

 

We did an article that you may find helpful, this will guide you on how to setup NBN FTTP, please see link below.

 

NBN FTTP Setup - General Setup .

 

In the event that you have done the steps please send me your account details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community 

 

Regards,