Get online support
I have received a message saying my NBN installation is complete and then a further message saying the service is installed but they can't see me online.
I have tried every port however only the power light, the two wifi lights come on. The internet light does not come on at all.
Hi @simonehoare ,
Welcome to the community!
We did an article that you may find helpful, this will guide you on how to setup NBN FTTP, please see link below.
NBN FTTP Setup - General Setup .
In the event that you have done the steps please send me your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community