No internet light FTTP modem

[simonehoare]

I have received a message saying my NBN installation is complete and then a further message saying the service is installed but they can't see me online.

I have tried every port however only the power light, the two wifi lights come on. The internet light does not come on at all.

[Anonymous]

Hi @simonehoare ,

Welcome to the community!

We did an article that you may find helpful, this will guide you on how to setup NBN FTTP, please see link below.

NBN FTTP Setup - General Setup .

In the event that you have done the steps please send me your account details (Username/Customer ID together with the address on file).

For reference: How do I private message (PM) in the community 

Regards,