I have received a message saying my NBN installation is complete and then a further message saying the service is installed but they can't see me online.
I have tried every port however only the power light, the two wifi lights come on. The internet light does not come on at all.
Hi @simonehoare ,
Welcome to the community!
We did an article that you may find helpful, this will guide you on how to setup NBN FTTP, please see link below.
In the event that you have done the steps please send me your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community