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No internet light on modem

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RajenS
Moderator

Hi @Nbnmrhamoui 

 

                Just spoked to your Case Manager, On 01-05-2020 we request NBN, Service restore from other ISP to TPG 

Waiting for NBN confirmation, possibly delayed due to weekend, once I got the update, you can connect the modem and go online. 

 

Thanks 

Rajen 

RajenS
Moderator

Hi @Nbnmrhamoui 

 

                     NBN started processing your request, within 24 hours you should be good to go, 

please restart the NBN box today, 

Thanks 

Rajen 

RajenS
Moderator

Hi @Nbnmrhamoui 

 

     It seems all good now, you should be good to go online 

Thanks 
Rajen 

Nbnmrhamoui
Level 3
Hey rajen, I’m on the Tpg app it still says no modem detected and and no data detected. Do I have to restart the modem if so how do I do that. I’m actually not at home atm but when I get home
I’ll do it is there a process on how to restart it or do I just turn it off and back on ?
RajenS
Moderator

Hi @Nbnmrhamoui 

 

       Reset the router and let me know, if not we may need to configure the router manually 

Thanks 

Rajen  

Nbnmrhamoui
Level 3
What do u mean reset it, is that turn it off and on or a different process ?
conakoci
Level 2

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RajenS
Moderator

Hi @Nbnmrhamoui 

 

               Congratulation your on Fast NBN now 

     

CallerID: AVC4**************
20min avg. speed: download 0Kbits/s, upload 4Kbits/s
Connected at: 2020-05-04 20:38:54
Connected for: 00h 4m 

 Thanks 

Rajen