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No Response to Changing Plan

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Level 1c

My partner currently has no WiFi at home. 

 

I am trying to upgrade my own plan from ADSL2+ to NBN and move it across from my address to his.

 

We requested a call from TPG and got one, but were transferred within minutes to the moving home team who have not picked up and consistently hang up on us at COB after a whole day of holding.

 

We just want to upgrade and transfer our plan. Very tired of this. If someone could please respond and sort this for us without us having to continue to sit on hold for days...

 

Thanks in advance.

2 REPLIES 2
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Moderator

Hi @samanthakhavin,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @samanthakhavin,

 

The easiest way to relocate your service is from our website. Please see the link below for instructions.

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/m-p/17838#M1298

 

Please see the link below regarding the fees for relocating your service.

https://www.tpg.com.au/moving-home-support/more-information

 

Regards,

Karl