Hey,
Welcome to the community!
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@jinkim001 wrote:
I've tried to set up the modem and I got email and text nbn installation completed. All light on such as dsl, 2.5g , 5g except internet light.
Firstly, I took my modem to one of my friends place and tested and it worked at there in few mins and returned to my place and tried again, it failed. No internet lights on.. what should I do..
