NBN connection not connecting

[Glenndiem1]

Received our modem today
Arris NBN device has flashing lights upstream and downstream but not connecting.
Please help

[Ahra_G]

Hi @Glenndiem1,

For newly installed services or modem that requires set up, I would recommend checking out this article: 

New Connection Setup Help

For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you. 

Thanks! 

Ahra_G

Received our modem today
Arris NBN device has flashing lights upstream and downstream but not connecting.
Please help

[Shane]

Hi Glenndiem1.

Just checking, should you require assistance. If so please update this thread or send us your account details.

Cheers!

 

Received our modem today
Arris NBN device has flashing lights upstream and downstream but not connecting.
Please help