No internet light on modem

[RajenS]

Hi @Nbnmrhamoui 

                Just spoked to your Case Manager, On 01-05-2020 we request NBN, Service restore from other ISP to TPG 

Waiting for NBN confirmation, possibly delayed due to weekend, once I got the update, you can connect the modem and go online. 

Thanks 

Rajen 

[RajenS]

Hi @Nbnmrhamoui 

                     NBN started processing your request, within 24 hours you should be good to go, 

please restart the NBN box today, 

Thanks 

Rajen 

[RajenS]

Hi @Nbnmrhamoui 

     It seems all good now, you should be good to go online 

Thanks 
Rajen 

[Nbnmrhamoui]

Hey rajen, I’m on the Tpg app it still says no modem detected and and no data detected. Do I have to restart the modem if so how do I do that. I’m actually not at home atm but when I get home
I’ll do it is there a process on how to restart it or do I just turn it off and back on ?

[RajenS]

Hi @Nbnmrhamoui 

       Reset the router and let me know, if not we may need to configure the router manually 

Thanks 

Rajen  

[Nbnmrhamoui]

What do u mean reset it, is that turn it off and on or a different process ?

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[RajenS · Accepted solution]

Hi @Nbnmrhamoui 

               Congratulation your on Fast NBN now 

CallerID: AVC4**************
20min avg. speed: download 0Kbits/s, upload 4Kbits/s
Connected at: 2020-05-04 20:38:54
Connected for: 00h 4m 

 Thanks 

Rajen