No internet light

[Michealb]

Hi,

Today we received an email stating our service is now active. I have plugged on the modem, waiting 30 minutes and no internet light has appeared. I turned it off and on again waited 30 minutes, still no light.

I have logged into the modem settings and entered my details manually, still no internet light.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[Michealb · Accepted solution]

Thanks, everything seems to be working now.