I responded to your initial message via PM, I was able to locate the account using the given details and ran an initial test, the result shows a possible line fault that could cause No Connection. Please confirm your best contact number and preferred time tomorrow and we'll have one of our Technicians to contact you for real-time test and investigation.
Internet went down today. I saw that you were reporting Penrith had an outage but are now saying it is fixed. However we still have no internet. The ncd has a flashing red light (the link symbol). What do I do now? I’ve trouble shooted the modem etc (eg hard reset etc) but no joy