Hi @Ethan2492 ,
We're sad to know that you're havingg issues with the service. We've seen the attached file you posted getting no 'Internet' light means the modem/router's settings is probably requires reconfiguration.
We did an artlce that you may find helpful about this please see link below.
Let us know how it will go and should you require further assistance.
Hi my nbn service ve just done of installing today ! I did do all the step which you guys teach me , to set up a new modem ! I ve been wait for 2 hrs and there are no internet! Plz help me solve it out ! I need internet to work ! Thank you