Welcome to the community!
We are sad to know that you're having no connection for the last few days. We are able to locate your account using your community details, we can see that you have been in contact with our Technical Support Team and based on findings.
We have identified that the issue is with the core network controlled by the NBN co. and is affecting a multiple number of homes. This unfortunately means only NBN co. technicians have the authority to fix this fault.
Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates via SMS or phone call when is available.
Let us know should you require further assistance.