Hi @n6808107, thanks for reaching out to us. We have edited your post for the security of your account.
We have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you within the day to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM. Thank you.
Hi @n6808107, we have escalated your concern to our Engineering Team as we can see an indication that it is dropping out, but it appears that it is possibly due to an equipment issue.
If we got that right, you're currently using TP Link C1200 for your ADSL+ service. Please be advised that this equipment is a Wireless Dual Band Gigabit Router only and what you need for this type of service is an ADSL2+ compatible modem-router.
You may need to reconnect your old ADSL2+ modem router. Please let us know once done.
Hi @n6808107, we can see that you have already reconnected the ADSL2+ modem-router and it is currently getting an ADSL signal, however, we will need to reconfigure the settings.
We have arranged a technical specialist to contact you between 5:30PM and 8:30PM QLD time for assistance.
Once the modem is reconfigured, we will monitor the connection and if the drop outs will persist, we will reescalate the issue to our Engineering Team.
Our Technical Team has attempted to call, but unable to reach you. We can organize another call tomorrow if you're amenable, so they can assist you in configuring your modem for it to connect to our server. Kindly let us know what time you're available for a call tomorrow?