No internet

[glt]

Hi,

Our internet is not working. I have tried calling the Technical Support number but can't get through. Can a technician assist?

Thank you

[Anonymous]

Hi @glt,

welcome to the community!

We're sad to know that you're having issue with the service. We'd love to take this opportunity to get to the bottom of this, PM us your account details (Username/Customer ID).

Please confirm the following details.

• What device(s) is affected with the issue
• What lights are lit on the modem/router.

In case you need a reference:

How do I private message (PM) in the community

Cheers!