No internet

Level 2
I received the message saying account is activated.I connected the modem no internet signal even after 3 hrs.
1. Username: sujithspm
2. Account Number: 6765081

Hi @sujithspm,


Welcome to the community!


For newly installed NBN service, we did an article that you may find helpful.


In the event that you successfully set up the NBN service and still not working you may check if there is an ongoing outage affecting the service. See this link for reference How to Check for NBN Network Outage.


If there's no outage, you may perform basic troubleshooting step available in this article Troubleshooting no internet connection.


In this particular we've seen that the NBN installation has been completed and connected to our network. Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.