No nbn connection box

Level 2
My TPG nbn service is already active since yesterday but i can't use the tpg modem because there is no connection box in here.
I need a technician to install it as soon as possible because we need it

Hi @kathleenjoyce,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this particular case, it is handle by our Technical Escalation Team and we've seen that the NBN box  has been replaced, at the moment it still under investigation, further updates will be provided when it becomes available. 

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.