No technical support

[Yueling]

I have sent 2 emails with no response. I tried calling 3 times and have been on hold for over 45 mins every time and still not able to speak with anyone.

I have just moved in and need to connect to NBN. I have received the modern from TPG but there is no connection box at the premise. What do I do?

[BasilDV]

Hi @Yueling 

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you've reached our NBN Provisioning team.

An NBN technician was booked to finalise the installation of your service.

Further updates will be given by your case manager once available.

BasilDV