ORBI wifi on NBN

Level 1a
Hi, I’ve recently had NBN installed and purchased an Orbi wifi router. I replaced the provided TPG router with this one and went through the setup but it says there is no internet connection on the last step. Can anyone help here? Customer service wasn’t that helpful. Thank you

Hi @Marrickville14,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and address so we can pull up the account and further look into this.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community