Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The team lodged this to NBN Co. who has booked a technician for Tuesday, 28 January 2020, 1:00 PM - 5:00 PM to further investigate the issue.
Our Engineering Team is closely monitoring this and the case engineer will contact you for any additional update.
We apologise for the inconvenience this is causing you.