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Typical time for activation

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Level 3
I received my TPG modem just over an hour ago. How long should I wait until plugging in to my NTD? MY current HFC service is still active with my previous ISP.
3 REPLIES 3
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Level 3

Update: I just called support and was told the provisioning team has closed for the day. Am I right in thinking a transfer of an exisiting NBN service to TPG requires manual intervention? I'm quite surprised by this. Really thought it would've been an automated process.

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Level 3

Update 2: Got the SMS this morning saying service is active. Plugged in TPG modem, all working Smiley Very Happy

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Moderator

Hi @gavingroom,

 

We're glad to know that the new NBN service has been activated. Let us know should you require further assistance.

 

Cheers!