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Packet loss and internet drop out

david64
Level 15
Level 15
‎09-03-2024 08:25 PM

@mathewo87 . In the picture, the tracert being done from Windows is not showing the router.

When the connection recovers, open 2 command windows.

In one, do    ping -t 192.168.1.1

In the other, do    ping -t to the second address in the tracert.

If one or both start timing out will point to where the problem is.

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mathewo87
Level 2
Level 2
‎11-03-2024 09:02 PM

It appears both are timing out? Here is the system log text from today. The dropouts happened at 550pm Western Australia time.

2024-03-11 00:17:42 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:17:42 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:17:43 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:17:43 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:17:45 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:17:45 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:17:49 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:17:49 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:17:57 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:17:57 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:30:49 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:30:49 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:30:50 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:30:50 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:30:50 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:30:51 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:34:01 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:34:01 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:34:06 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:34:06 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:34:06 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:34:07 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:37:59 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:37:59 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:07 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:07 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:08 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:08 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:10 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:10 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:13 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:41:13 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:41:15 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:41:15 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:41:19 [5] DHCPD: Recv DISCOVER from 3A:9D:0A:89:33:07
2024-03-11 00:41:19 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-03-11 00:41:28 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:28 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:29 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:29 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 00:41:30 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 00:41:30 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 02:14:01 [5] DHCPD: Recv REQUEST from 6A:58Smiley Very HappyF:58:B9:8F
2024-03-11 02:14:01 [5] DHCPD: Send ACK to 192.168.1.100
2024-03-11 05:41:31 [5] DHCPD: Recv REQUEST from 3A:9D:0A:89:33:07
2024-03-11 05:41:31 [5] DHCPD: Send ACK to 192.168.1.101
2024-03-11 07:14:01 [5] DHCPD: Recv REQUEST from 6A:58Smiley Very HappyF:58:B9:8F
2024-03-11 07:14:01 [5] DHCPD: Send ACK to 192.168.1.100
2024-03-11 08:28:35 [5] DHCPD: Recv DISCOVER from 10:C3:7B:A0:3B:07
2024-03-11 08:28:35 [5] DHCPD: Send OFFER with ip 192.168.1.103
2024-03-11 08:28:35 [5] DHCPD: Recv REQUEST from 10:C3:7B:A0:3B:07
2024-03-11 08:28:35 [5] DHCPD: Send ACK to 192.168.1.103
2024-03-11 18:45:34 [5] DHCPD: Recv DISCOVER from 10:C3:7B:A0:3B:07
2024-03-11 18:45:34 [5] DHCPD: Send OFFER with ip 192.168.1.103
2024-03-11 18:45:34 [5] DHCPD: Recv REQUEST from 10:C3:7B:A0:3B:07
2024-03-11 18:45:35 [5] DHCPD: Send ACK to 192.168.1.103

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david64
Level 15
Level 15
‎11-03-2024 10:02 PM

@mathewo87 . The point of running two pings continuously at same time is to see if there is an increase in response time to the point where it gets too long. There is no overhead in the computer to doing this. And little network overhead doing it to the "10" address seen in tracert.

 

You say both pings stopped at same time. This means a local error. Could be something in the computer, or the router is not processiing requests.

When dropout occurs, can you still login to router? Or does login fail? Use a different device.

If your computer is wifi, it could be a wifi problem; interference or wifi components not working.

Although, you say it happens on eth and wifi, so more likely a router problem.

You can Mark and Copy text from a command window and Paste it into your reply, rather than using pictures.

 

Regarding the System Log, the device with MAC address ending 33:07 is having some problem. It is not receiving the Offer of ip address from router, then resending Discover. I don't know what that means.

 

Is this the whole log?  Seems like there shoud be messages from 08:30 to 18:30 but they're missing.

Any "PPP" messages indicating problem on WAN link?

The VOIP messages "SIP stack exited abnormally" might be significant.

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