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Password and internet connection

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Level 2
My iPad and phone are showing not connected to wifi. We have NBN. When I try to connect it is asking for wifi password. When I put the password in on iPad it just keeps asking for it again. On my phone it is telling me incorrect password. I am using the password printed on bottom of router and we haven’t changed it so why won’t this work? Please help. Many Thanks.
Level 2
Never mind I reset the router and it’s now working