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Payment verification delay

Level 1a
My current installation status says payment is being processed. A search for questions with the same issue show that this process usually takes 3-4 business days. I’ve had the same “payment being processed” screen for nearly two weeks. Any reason for the delay?
Level 1a
Please note, we’ve had the worst possible ADSL2 speeds since we moved into the house we’re currently at. I realise we’re as far away from the exchange as you can get, but getting 2 Mbps maximum at off peak time is starting to wear a bit thin.

Hi @tkaploon,


Welcome to TPG Community!


We have located the account using your community details.


We have sent a PM regarding the status of your payment and NBN installation.


Let us know if you need further assistance. Thank you.