Data Usage

[namwah1995]

Hi there,

My NBN was installed on 10th May this year and have no idea why the data was consumed so quickly. Just 14 days alreday reached the limit on the peak time?! I checked the record, on 10th May first day of NBN commence, I was even not at home and didn't use the internet after installation, why huge amount of data was used then?!

Also the seconding thing is the cable speed of NBN is always only under 200kps (Wifi is not too bad, which has 400-500kps average). This had happened in first day of installation and last for 2 weeks untill now, not even because of the reason for reaching the quota limit.

Could you please check the usage record in details and check the speed of cable network for me.

Many thanks.

[Riezl]

Hi @namwah1995,

Welcome to TPG Community!

We'd like to investigate what is causing the high usage and check what can be done to resolve the issue.

We have tried to locate the account using your community details, but we were unable to find a match.

Please PM us your TPG customer ID, username and address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

[Riezl]

Thanks for providing the account details via PM, @namwah1995.

We have raised the issue to our Technical Team and a technical specialist will contact you as soon as the investigation is completed.

The investigation normally takes 24-48 hours, but we will closely monitor this and will also keep you posted for updates where possible. Thank you.

[Riezl]

Hi @namwah1995, we can see that our Technical Team tried to contact you, but to no avail. Please provide us your availability so we can advise the team to process a callback.