Peak usage quota

Dgr1
Level 2

I recently upgraded to the NBN12 FTTC M Bunble with 100 GB data allowance.

 

I received an email today saying my speed has been reduced as I had exceeded my allowance, but on checking my usage I am below 50 GB for both peak and off peak.

 

A copy of the email is attached.

 

Please restore the speed to comply with my plan ASAP

1 REPLY 1
BasilDV
Moderator

Hi @Dgr1

 

We'd like to check on this further on our end.

 

Kindly send me a PM with your account details.

 

BasilDV