Phone

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Level 1

My NBN was installed this morning but my phone number (which was already with TGP) is not working.

 

2 REPLIES 2
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Moderator

Hi @cwat67 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @cwat67 

 

Have you just relocated and are using the same modem from your last address???

Your modem has only been up for 5mins.... did you want to try your phone again..??

 

Is there a dialtone?

can you call in, out, one or both only?

 

thanks,