Please Help

OrbitCommander
Level 2
I've just received a new modem and when i attempt to connect, it's still saying "Your newly installed broadband equipment is waiting to be automatically configured". I've unplugged and replugged all the cords, reset it etc. The lights seem to be all solid green as they should be in the troubleshooting guides. Help please!
1 REPLY 1
Angeli
Moderator

Hi @OrbitCommander,

 

Welcome to TPG Community!

 

You need to do a manual modem configuration to get connected. Here's how: New Connection Setup Help

 

Regards,

Angeli