Please check Relocation update

[rashedalam]

Hi

Can i please request to check update on relocation ticket 10453021?

I havent received any email from TPG saying that moving home reuqest has been accepted or anything like that.

As I am moving on 3.5.2020 which this Sunday I am scared that this is going to leave me stranded without internet.

If i dont get any proper update in next few hours I will escalate this case to TIO and take it from there.

Thanks

[KarlB]

Hi @rashedalam,

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[rashedalam]

Hi Karl

I sent you the PM in the morning.

did you get a chance to look at it?

Thanks

[rashedalam]

Hi KarlB

Any update?

[KarlB]

Hi @rashedalam,

Your order is still showing in progress. TPG will be in contact once we have any update.

Regards,

Karl

[rashedalam]

can you please check the status of my ticket again?

It was supposed to be submitted today but I haven't got any notification. I am moving this Sunday the 3.5.2020.

Thanks.

[KarlB]

Hi @rashedalam,

Your order is still showing in progress. TPG will be in contact once we have any update.

Regards,

Karl

[KarlB]

Hi @rashedalam,

Your order is still showing in progress. TPG will be in contact once we have any update.

Regards,

Karl