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Please check Relocation update

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Level 1d

Hi

 

Can i please request to check update on relocation ticket 10453021?

 

I havent received any email from TPG saying that moving home reuqest has been accepted or anything like that.

 

As I am moving on 3.5.2020 which this Sunday I am scared that this is going to leave me stranded without internet.

 

If i dont get any proper update in next few hours I will escalate this case to TIO and take it from there.

 

Thanks

6 REPLIES 6
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Moderator

Hi @rashedalam,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1d

Hi Karl

 

I sent you the PM in the morning.

 

did you get a chance to look at it?

 

Thanks

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Level 1d

Hi KarlB

 

Any update?

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Moderator

Hi @rashedalam,

 

Your order is still showing in progress. TPG will be in contact once we have any update.

 

Regards,

Karl

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Level 1d

can you please check the status of my ticket again?

 

It was supposed to be submitted today but I haven't got any notification. I am moving this Sunday the 3.5.2020.

 

Thanks.

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Moderator

Hi @rashedalam,

 

Your order is still showing in progress. TPG will be in contact once we have any update.

 

Regards,

Karl