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Poor connection speeds NBN 50

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Level 2
Hello,
I've recently hooked up NBN50 at my residence and am getting 3-6mbps download speeds despite using multiple speed tests which show 40-50mbps.

My neighbour is with internode and gets 20-30 mbps on a nbn50 plan, so the node distance is not an issue.
I've done all the steps provided in the slow internet speed help section and it doesn't not help.
If a staff member could PM me so I can provide my mobile number for a phone call because I can't stand to waste another 2 hours of my life like last night, chatting to a rude and condescending staff member in private chat that wants to up-sell me NBN 100 when I can't even manage one tenth of the quoted speed!

Cheers
4 REPLIES 4
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Moderator

Hello Loveday93,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 2
Thankyou ive PM'd you
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Level 2
Hi Peter, I wasn't able to add pictures to our private messages but here is my telstra grey box
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Level 2