Poor connection

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Level 1a
Hi there
I am facing very poor internet connection. I am totally upset.
When I check my internet speed it says within the range. But it takes 3 to 4 minutes to load my gmail also.
2 REPLIES 2
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Moderator

Hi @abiskar1990 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @abiskar1990 

 

I have checked your service it all looks fine, and your sync rate is 13Mbps/2Mbps. This is good for an NBN12 plan.

 

Your service has not dropped the connection for 1 week 16h 26m, so your service is stable.

 

First thing I recommend you do before anything else is reboot your modem/router. Give it about 3-4 minutes to power up and retest the service.

 

If you are still having issues and you are connecting via Wi-Fi, I recommend you have a read of the following community article.

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,

Karl