Porting mobile number when old sim not working

[carmenkent]

My sons phone just has a new TPG sim and we are in the process of porting his details but because his original SIM card with Kogan isn’t working, we can’t get the verification sms.
What can we do?

[Daisy_Dhen]

Hi @carmenkent, 

Welcome to TPG Community. Shoot us a PM with your TPG username together with your son's the mobile so we can look into this. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen