Get online support
Hi @tonydiber15 ,
Welcome to the community!
The porting requires the phone number to be active, we recommend to cancel the phone service from your previous provider once the porting is done. Note: TPG do not have access or control with your existing number, you will have to contact your old ISP directly.Let us know should you require further assistance.
@tonydiber15 wrote:Hi I will be porting my land line in the next few weeksDo I need to cancel my old provider when I'm with TPG or do you organise it.