Postponed Installation

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Level 1a

Hi TPG

 

You proimised quick installtion but faiked miserably. I was billed immediately and a modem sent within 48 hrs so all looked good.

 

No date was advised so when pressed via.a number of calls and a post on this forum you confiemed a date of 22/4. This was confimed and TPF confirmation messages sent This did not require a technician I wa told.

 

Called on 23/4 to find why still no connection and spoke to CS rep wh0 put me on hold "while he checked" . Waited on hold for 40. mins then after 40 mins got an automated SMS advising a new installation date of 4/6. Waited on to find ouer what happened. No one vcame back ti me.

 

Just not acceptablke. I want a full refund immediately and please advise how I can send your useless moem back - at youe cost! Thiis needs to be done by 3/5 at the latest

 

Thanks

1 REPLY 1
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9