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I have received my NBN NDC but not the TPG modem yet

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Level 2

Hi i recieved my NBN NDC yesterday but I still haven't received my TPG Modem. Can i please get a time-frame of when the modem will be shipped. This is hindering my WFH situation.

4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi fahimS,

We received your payment yesterday and your order in progress for WiFi modem so you will get it before end of this week.

Regards

JayeshP9.

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Level 2

Hi JayeshP9,

I received my modem today. Thanks for the quick resolution. Can you please check and tell me when my NBN Service will be active.

Thanks.

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Moderator

Hi fahimS,
That's good, I have checked installation still in progress, you can also check status via www.tpg.com.au/install
Regards

JayeshP9.