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I have received my NBN NDC but not the TPG modem yet

fahimS
Level 2

Hi i recieved my NBN NDC yesterday but I still haven't received my TPG Modem. Can i please get a time-frame of when the modem will be shipped. This is hindering my WFH situation.

4 REPLIES 4
JayeshP9
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

JayeshP9
Moderator

Hi fahimS,

We received your payment yesterday and your order in progress for WiFi modem so you will get it before end of this week.

Regards

JayeshP9.

fahimS
Level 2

Hi JayeshP9,

I received my modem today. Thanks for the quick resolution. Can you please check and tell me when my NBN Service will be active.

Thanks.

JayeshP9
Moderator

Hi fahimS,
That's good, I have checked installation still in progress, you can also check status via www.tpg.com.au/install
Regards

JayeshP9.