Question about install modem, service start date, Lan line cable

[jameskwon1370]

Hi

I have a few qeustions about TPG

Recently, I joined TPG NBN service, ordered modem as well.

So,

1. When is the service start? Is someone coimg to install NBN modem?

2. When is the service pay date? ( Is service starts when NBN install? )

3. I have a computer which is needs Lan line cable. so, is NBN modem coming with lan line cable as well?

Thank you TPG team!

[BasilDV]

Hi @jameskwon1370

1. When is the service start? Is someone coimg to install NBN modem? - We checked the account and the installation of the service is still in progress. An email notification will be provided once it is ready. Based on the service class of your location, it is under SC34, which means that the necessary equipment has been installed and it is for remote activation only.

2. When is the service pay date? ( Is service starts when NBN install? ) - Pay date, do you mean billing cycle? If yes, it will start once the service has been activated or installed.

3. I have a computer which is needs Lan line cable. so, is NBN modem coming with lan line cable as well? - The modem/router comes with 1 Ethernet cable, which you'll be using to connect it to the NBN NCD box. You need to purchase a new Ethernet cable for your PC/Computer.

BasilDV