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Hi @Keenan,
We've sent you a private message regarding this matter. We'll be waiting for your response.
Hi @Keenan,
We need to determine if your modem requires a replacement as it may be causing the issue. May I have your preferred callback number and time via private message today? I'll have a tech specialist to ring you and conduct a troubleshooting.
How do I private message (PM) in the community
Regards,
Angeli
Hi @Keenan,
We have a 1 year warranty applied to all our supplied modems/routers. Are you still using the same router?
Hi Keenan,
We've checked your account and note that modem is already out of warranty. At this point, we can offer two options for you.
1. Get a free modem for 6 months contract, pay the $10 shipping fee; or
2. Purchase a modem for $99.95 plus $10 shipping fee.
Let us know your chosen option.
Hi @Keenan,
We've sent you a private message regarding this matter. We'll be waiting for your response.