Refund

[Rachelissa]

I recently went back to my nbn contract after our broadband was terrible signal. The sales person told me I would receive an email with instructions on how to return my modem and then I will get a refund, as I have been charged for my broadband account but it's been disconnected!?

[Angeli]

Hi @Rachelissa, 

I can definitely check your refund status. Kindly send me a private message with the following:

TPG customer ID or username: 

Consignment number used to return the modem:

How do I private message (PM) in the community
 

Regards, 
Angeli