I am relocating home. I tried to do online but it is not allowed because in my current unit is FTTB and in the new one is NBN. I reach the chat support and they ask me to send an email, after sending the email I received an email indicating to follow the steps from the video to moving home that is not allowed to my account. After that I sending again an email and I received and email indicating that it has to be created a new account, my current user has to be changed and also my email, and asking me for the plan that I want. I reply that The user and email can be changed because I have not used before. And also, answer the plan and the time that I wan to. After that I haven’t received any answer. I do not know if the modem is going to be dispatched and if a will have internet in the new unit. Please let me know. Some body could please call me. User
