We tried to use your community details to pull up the account unfortunately it shows inactive accounts. To better understand the progress of service relocation, please send us your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community
Thanks for the details. We'd like to arrange one of our specialists to contact you for further assistance. Can you PM us your best contact number and most convenient time to receive a call for troubleshooting this afternoon?