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Reschedue installation date

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Level 1

Hi,

Ive been given the installation date 18/6/19 for the NBN.

I would like to change it to 8/7/10.

I have tried about 10 times over the last week on the net and it keeps saying there is an error try again, or telephone.

I have also tried to phone after waiting on for a very long time I have been disconnected.

 Can you please tell me how I can possibly change the date as both options do now work.

Thank you

C. Reilly

louisemary22@outlook.com.au

8 REPLIES 8
Moderator

Hi @carmelouise,

 

Welcome to TPG Community!

 

We're sorry to know if you were unable to reschedule the appointment online and we apologise for the inconvenience this has caused you.

 

We have located the account using your community details and we have arranged a specialist to contact you between 10:30AM and 1:30PM NSW time today to address this concern.

 

Should you have a preferred contact number and time, please let us know. Thank you.

 

 

 

Moderator

Hi @carmelouise, we can see that an email has been sent confirming that your installation date has been rescheduled.

 

Please check your inbox and let us know if we can be of further assistance. Thank you.

 

Level 2

Hello, I have the same problem and need to change my installation date. It's supposed to be today but I don't even have the modem yet.. I would like it changed to one month from today 17/07/2019 if that's possible.

Thank you for your attention.

Moderator

Hi @Honeya,

 

Welcome to TPG Community!

 

We will raise your request with our Service delivery team if it's still possible to move the installation of your NBN service.

 

Also, the status of the modem that we've sent you is ' Awaiting collection at ADELAIDE STURT STREET LPO'. If you are free today, you may pick up the modem and proceed with the installation tomorrow.

 

You may check the tracking details on Startrack or AUpost.

 

I'll send you the tracking number via PM.

 

Regards,

BasilDV

Level 2

Thank you I'm aware that it is at the post office, unfortunately I am an invalid and it's not possible for me to go and I have to organise for someone to go and get it for me. But I still have to go to the doctors this afternoon sorry. I am really appreciative of you fast response to my problem. Thank you very much. <3 

Moderator

Hi @Honeya,

 

We've coordinated this with our Service delivery team and unfortunately, we are unable to reschedule the installation anymore as it is too late. We can only reschedule the installation 3 days before the provided date.

 

The installation will proceed tomorrow and It is required that you or someone over the age of 18 is available during the appointment.

 

Kind regards,

BasilDV

Level 2

 

 

 

 

Thank you for your assistance.

Highlighted
Moderator

You are welcome @Honeya.

 

Have a great day.

BasilDV