Resend Modem

Level 2

Hi, I have found out that TPG has recorded my new address incorrectly and has sent our new NBN modem to the incorrect address. I have updated my correct address details on my account.


The name on the account is also incorrect for which I have already tried to email support to change but to no avail.


As both the address and name is incorrect, I am unable to pick up the modem at the post office and am wondering if a new replacement modem can be sent out. 


I am hoping to get this resolved before any COVID19 lockdowns.


Thank you in advance

Level 2
Hi ,did you able to get modem in new address at all. I have had the same problem, modem sent to old address