Hi, I have found out that TPG has recorded my new address incorrectly and has sent our new NBN modem to the incorrect address. I have updated my correct address details on my account.
The name on the account is also incorrect for which I have already tried to email support to change but to no avail.
As both the address and name is incorrect, I am unable to pick up the modem at the post office and am wondering if a new replacement modem can be sent out.
I am hoping to get this resolved before any COVID19 lockdowns.
Thank you in advance