Resend Modem

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Level 1a

Hi, I have found out that TPG has recorded my new address incorrectly and has sent our new NBN modem to the incorrect address. I have updated my correct address details on my account.

 

The name on the account is also incorrect for which I have already tried to email support to change but to no avail.

 

As both the address and name is incorrect, I am unable to pick up the modem at the post office and am wondering if a new replacement modem can be sent out. 

 

I am hoping to get this resolved before any COVID19 lockdowns.

 

Thank you in advance

1 REPLY 1
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Level 1c
Hi ,did you able to get modem in new address at all. I have had the same problem, modem sent to old address