Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I got your PM.
From what I can see your NBN service should be ready to go. I'm picking up a modem on the line, but not getting any authentication(Username and password coming through).
Can you please confirm the following?
-Are you using your TPG supplied modem? If you are, can you look at the bottom of the modem and provide the last 4 digits of the MAC address?
-What lights are you getting on your modem? (Please note if some of the lights are solid, flashing and also the colour) (Photo is always best if you have that option)