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Service dropouts, DNS error

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Level 1a

A few weeks before isolation protocols started we had a 24hr outage due to an NBN fault in the area. However, ever since we've had 1-4 service dropouts daily. Windows troubleshooting reports a DNS server connection failure.

Is there anything I can do on my end to alleviate this?

4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi SebastianE,

I need some detail about your set up.

How many socket you have?

where router is connected?

How's socket and cable condition?

Can you also provide mac id of your router? you can get see over router sticker, you can also private message to me for it.

Regards

JayeshP9

 

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Level 1a

Just one socket. Router is connected directly, cable is about 1.5m long. Condition seems good, no corrosion or damage I can see. Will PM the MAC ID now.

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Moderator

Hi SebastianE,

I have created ticket for our Engineer to assess you case,  you will receive update in 48 hours from TPG. for your reference ticket # 59724027.

Regards

JayeshP9.