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Failed Internet installation

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Level 2
My Internet installation was scheduled on 6/05/20 and still don’t have it. Calling second day, being redirected from one person to another while waiting for each person for 2 and more hours and still the problem isn’t resolved. But money are withdrawn !!! What’s going on here? When I get Internet installed?
3 REPLIES 3
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Moderator

Hi @bobkovat 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 2
PM sent, thanks
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Moderator

Hi @bobkovat 

 

Your NBN order is still showing incomplete. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl