I have been in contact with support a few times and nothing has been fixed.
I have a problem with the NCD not connecting and therefore having no internet on my FTTC connection.
A tech was apparently assigned to check it out, and they sent me a sms telling me it was working fine, that is not the case. I havn't had a working connection for more than 10mins at a time for 2 days now.
I replied to the techs sms like it asked me too and it said they would call me but it didn't happen, I didnt receive a phone call.
The ncd device just sits on the link and dsl light flashing and the device ticking, it will connect for maybe 5mins every hour or so and then drop off again. Even your android app shows that the connection is not currently working.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.
The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
In your case, the issue is now raised to NBN Co by our Engineering team and is awaiting updates for an appointment date for a tech visit.
Further info will be communicated via phone call or SMS.