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Set up new equipment but have no internet

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Level 1b
I received my nbn connection box and modem, set them up according to the instructions but the internet light on the modem doesn’t come on. I’ve left it overnight and ensured everything is plugged in correctly
1 REPLY 1
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Moderator

Hi @andonnelly

 

Welcome to Community! 

 

I was able to locate your account using your Community details and based on the line test results, your internet is now working. 

 

Should you still require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Cheers!