Setting up NBN FTTC

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Level 1
Hi,

I have received my modem and NDC box and have received the text to advise that my service is waiting connection and that I need to connect my NBN modem. I have followed the guides and have tried to plug it in a number of ways, I’ve noticed that while the instructions say all 4 blue lights on my NDC should apparat I only get the first two, with the third one blinking here and there. I have tried different combinations and trying it with and without the modem.

Can someone please assist with this? I have been using ADSL prior to disconnecting and have tried multiple telephone sockets and I keep getting the same result. Unfortunately I work from home so will need to unplug the NDC and modem to plug my ADSL back in.

Any help to get it up and running would be truly appreciated!

Thanks,

Theresa
1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards