Hi @atousa85 ,
Welcome to the community!
We're able to locate your account using your community details and ran an initial test to the service. The result shows no dropotus and the service is connected for 18h 50m. We'd like to confirm what device(s) is affected with the drop outs, if it's the device(s) connected via Wi-Fi. We did an article that will help you on how to improve your wireless connection.
Feel free to visit the link below.
Let us know how it will go.