I recently moved to a new house and applied for internet service again. I was informed that I needed to pay a $10 shipping fee for a new router. However, the delivery was sent to my old address, so I had to drive for an hour and pay tolls to retrieve the package. Due to your administrative error, I incurred significant time and costs.
I request a solution to this issue. I have been a customer of your company for 16 years, and I am not satisfied with the service I have received.
